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How it works

A calm, guided path from first enquiry to follow-up at home

Medavelle coordinates the practical side of international medical travel across four stages — so patients and families can focus on care, not logistics.

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Stage 01

Before Travel

Understanding your case and preparing a clear set of treatment options before any travel is planned.

  1. Step 01

    Receive medical information

    You share reports, scans and a short summary through a private channel.

  2. Step 02

    Organise records

    Your coordinator assembles a structured medical file for review.

  3. Step 03

    Coordinate medical review

    Relevant Indian specialists are approached for input on your case.

  4. Step 04

    Obtain suitable options

    You receive a shortlist of hospitals, doctors and treatment approaches.

  5. Step 05

    Explain estimates and exclusions

    Written indicative estimates are shared with clear inclusions and exclusions.

  6. Step 06

    Arrange remote consultation

    A video consultation is scheduled where a written opinion is not enough.

Stage 02

Travel Preparation

Getting the documentation, appointments and logistics ready so your arrival in India is calm and organised.

  1. Step 01

    Hospital invitation coordination

    The treating hospital issues a formal invitation for your visa file.

  2. Step 02

    Visa guidance

    Checklists and documentation support tailored to your country of residence.

  3. Step 03

    Appointment planning

    Consultations, diagnostics and admission dates are sequenced.

  4. Step 04

    Flight and accommodation assistance

    Suggestions for travel timing and stay options near the hospital.

  5. Step 05

    Airport reception planning

    Local pickup and transfer arrangements are confirmed before departure.

  6. Step 06

    Interpreter planning

    Language support is scheduled around your key appointments.

Stage 03

During Treatment

A dedicated coordinator supports the operational side of your care so you can focus on treatment.

  1. Step 01

    Admission coordination

    Paperwork, deposits and room allocation are managed smoothly on arrival.

  2. Step 02

    Patient and attendant support

    Day-to-day help for you and the family member travelling with you.

  3. Step 03

    Communication with hospital team

    Operational liaison with the clinical team on schedules and updates.

  4. Step 04

    Document organisation

    Reports, prescriptions and discharge documents are kept in one place.

  5. Step 05

    Discharge coordination

    Billing, medication and return-travel timing are planned together.

Stage 04

After Treatment

Recovery continues after discharge — with a clear handover so your local physician can continue care.

  1. Step 01

    Medical-record compilation

    A complete set of discharge and investigation records is shared with you.

  2. Step 02

    Follow-up scheduling

    In-person or remote follow-ups are arranged with the treating consultant.

  3. Step 03

    Medication and rehabilitation reminders

    Structured reminders help you stay on plan during recovery.

  4. Step 04

    Home-country handover

    Documents can be shared with your local physician where available.

  5. Step 05

    Escalation guidance

    Clear guidance on what to do if new symptoms or concerns appear.

Medavelle's role in your care

Medavelle is a medical travel and patient-coordination company. Medical diagnosis, treatment decisions and clinical services are provided by independent licensed doctors and hospitals. We do not practise medicine, and we do not guarantee clinical outcomes.

Start with a clearer understanding of your options.

Share your medical reports securely and a Medavelle care coordinator will explain the next steps.

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